Patient information

What to bring

• Identification. Any government or work ID with your name on it.
• Previous records, if you have been seen elsewhere. Bring what you already have; we do not request records for you.
• A list of current medication. The name, the dose, and how often you take it. Bringing the packs is easier than remembering.
• A payment method. See fees below.
• For a child: their immunisation card and any clinic card.

Arrive ten minutes before the appointment time so reception can register you without rushing.

Fees and payment

Fees are quoted at reception before the appointment starts. They depend on the type of appointment. We do not publish a price list here until the clinic confirms the figures in writing.

Payment is made at reception. [Client to confirm: accepted payment methods — cash, transfer, card — and whether payment is taken before or after the consultation.]

Insurance. The clinic has not confirmed which insurance schemes, if any, it accepts. Do not assume your scheme is accepted. Ask reception when you call, before you book. [Client to confirm: accepted schemes, or confirm that none are accepted.]

Opening hours

Reception and appointments

Monday to Friday	8:00 – 17:00
Saturday	9:00 – 14:00
Sunday	Closed
Public holidays	Closed

The clinic is closed on public holidays. [Client to confirm: whether any public holidays are staffed, and the exact hours above.]

Parking and access

• Parking is on site, at the front of the building.
• The entrance has a ramp with no step at the door.
• All consulting rooms are on the ground floor. There are no stairs to a consulting room.
• A wheelchair can be brought into every consulting room.
• If you need help getting from the car to the door, tell reception when you book and someone will meet you.

[Client to confirm: number of parking spaces, whether an accessible toilet is available, and whether the ramp meets the door without a lip.]